Q: Why do you use leather cups instead of rubber or foam?
A: Leather works like no other material, it holds a cushion of water inside its cells and only swell enough to create a seal resulting in less fatigue and extended wear. We have not found a man-made material that compares. We rarely get replacement orders.
Q: How do your valves work?
A: Our valves are designed with a weighted rubber flapper installed that require nothing more than gravity to close them. When you draw material into the pump chamber the exit valve swings closed, when you push the plunger the inlet valves closes and material exits into the hose and bucket. Care must be taken to make sure the valves are correctly installed if they are removed or replaced. This flapper is visible and must have the pivot point facing up. A doggie door works the same way.
Q: What is your "Optomizer" valve?
A: This valve allows the pump to be positioned at extreme angles simply by turning the valve to compensate. As long as the pivot point is facing up the exit valve is optomized. We use this valve on our submersible model.
Q: Why does the exit valve need to point to the users left?
A: The inlet valve flapper is facing up, if you want to exit right, you simply turn the inlet valve over 180 degrees.
Q: What is best angle to use the pump?
A: Between 12:00 and 2:00 is optimum unless you have the sumbersible X-Stream, then you can go to the 3:00 position.
Q: What size material can I suck up with my Gold-N-Sand?
A: Depending on the nozzle, the pump can easily handle a #2 or 1/2 in. gravel. The pump can produce a powerful vacuum that will draw up material larger than the pump can handle. That's why you should always use a nozzle.
Q: When I use my Gold-N-Sand I pull the plunger right out of the pump chamber, why don't you attach the cap?
A: By not attaching the cap you can clean out the pump chamber and the leather cups. Once you get used to it this shouldn't be an issue. Helpful hint: Try to visualize using a hand saw, use short and quick strokes to start, then you can gradually work up to longer strokes. We have found that the short and quick strokes will cause less fatigue anyway.
Q: My pump doesn't seem to create any vacuum are my leather cups defective?
A: It is unlikely your cups are defective, If you are using your pump for the first time the cups need to absorb enough water to make a seal. Sometimes this can take a few minutes.
Q: My pump plunger seems hard to stroke, how can I make it easier and smoother?
A: There are two plastic tension washers inside each leather cup. Try loosening the lock nut a turn or two or it may be necessary to remove one of tension washers from each cup. This is very unusual and mostly happens with international orders. A 1/2in. wrench is all you need.
Q: Are there other uses for the Gold-N-Sand pump?
A: Yes! you can pump out a sump pit, concrete forms, flooded basement, transfer water to a container, use as a bilge pump on your boat, even prime your dredge pump. Be sure to attach the screened nozzle.
Q: I can't understand how the nozzles work can you explain?
A: The nozzles fit into the gray fitting that threads onto the inlet valve. We have a video that shows how to do this.
Q: After I place my order how long before it ships?
A: We build pumps all the time and will usually ship on the next business day. Please allow 3 days just in case something comes up.
Q: In a video Red has attached the bucket to a belt, is this dangerous?
A: Yes, this can be very dangerous, especially in swift water. It is better to anchor the bucket to something else or the shore line. Red has many close calls doing this and still continues to do it. BAD RED!!
Q: Shoud the bucket be under water or above?
A: The bucket can be in either position but remember; it's easier to pump material lower than higher
Q: How do you use the pump when diving?
A: The X-Stream is designed to go completely underwater and can be used like a regular Gold-N-Sand pump. IMPORTANT: The bucket will act as an anchor as it is filled with material, you must not attach the bucket to your body without a quick release designed for this purpose. Diving shops have weight belts with a quick release. A better way is to secure a line to your bucket and simply pull it up when your finished.